Privacy Policy

We're not in the business of being creepy with your data. Here's what we actually do with it:

• Running the Gym: Scheduling your classes, processing membership payments, sending you reminders about that HIIT session you signed up for at 6 AM (you can thank us later).
• Personalized Training: Creating workout plans and nutrition strategies that actually work for YOUR body and goals, not some cookie-cutter nonsense.
• Keeping You in the Loop: Updates about new classes, schedule changes, special workshops - the stuff you'd wanna know about. We promise not to spam you every day.
• Safety First: Using emergency contact info if something goes wrong during training, checking health info before intense sessions.
• Making Things Better: Analyzing what classes are popular, what times work best, how we can improve the whole experience.
• Legal Stuff: Keeping records we're required to by Canadian law, handling any disputes or issues that come up.

Your info's locked down tighter than a rear naked choke. Here's how we keep it secure:

• SSL encryption for all data transmitted through our website
• Secure, password-protected databases that only authorized staff can access
• Regular security audits and updates to our systems
• Physical security measures at our facility - no random people rifling through membership files
• Staff training on privacy practices because everyone here respects your trust
• Secure payment processing through PCI-compliant third-party providers

Real talk though - no system is 100% hack-proof. We do everything we reasonably can, but the internet's a wild place. If there's ever a breach, we'll let you know ASAP.

We're not selling your email to some sketchy marketing list, promise. But there are a few situations where we might need to share your info:

• Service Providers: Payment processors, email service providers, scheduling software - the tools we use to run things smoothly. They're all bound by their own privacy agreements.
• Insurance Companies: If you file a claim or we need coverage verification - standard gym liability stuff.
• Legal Requirements: If we're legally required to by Canadian law, court orders, or government requests. We'll only hand over what's absolutely necessary.
• Emergency Services: If there's a medical emergency and we need to contact paramedics or use your emergency contact info.
• Business Transfers: If Jade Valor Realm ever gets sold or merged (not planning on it, but you never know), your info would transfer to the new owners who'd have to follow this same policy.

What we DON'T do: Sell your data to third-party marketers, rent out our member list, or share your personal health info for advertising purposes. That's just not cool.

Under Canadian privacy law (PIPEDA and BC's PIPA), you've got some solid rights when it comes to your personal info:

• Access: You can ask to see what info we've got on you. Just shoot us an email and we'll get it to you within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it ASAP.
• Deletion: Want us to delete your data? We can do that, as long as we're not legally required to keep it for record-keeping purposes.
• Opt-Out: Don't wanna get our marketing emails anymore? There's an unsubscribe link in every email, or just tell us directly. We'll still need to send you essential stuff about your membership though.
• Portability: Need your data in a readable format to take somewhere else? We can arrange that.
• Withdraw Consent: If you gave us permission for something specific, you can take it back anytime (though it might affect what services we can provide).

To exercise any of these rights, just contact us at info@jadevalorrealm.info or give us a call at (604) 555-8271. We'll verify it's actually you and then get things sorted.

Our website uses cookies - not the chocolate chip kind, unfortunately. These are tiny files that help the site work better and remember your preferences.

What we use 'em for:

• Essential Cookies: Keep you logged in, remember what's in your cart when booking classes - basic functionality stuff.
• Analytics Cookies: Help us see which pages people visit most, how long they stick around, where they're clicking - so we can make the site less annoying to use.
• Preference Cookies: Remember your settings and choices so you don't have to keep entering them.

You can disable cookies in your browser settings if you want, but some parts of the site might not work as smoothly. Most browsers let you control what kinds of cookies you accept, so check your settings if you wanna get specific about it.

We run youth fitness programs for kids and teens, which means we're extra careful with their information. Here's the deal:

• We only collect info from kids under 16 with explicit parental consent - usually the parent/guardian fills out the registration forms anyway.
• Parents have the right to review, update, or delete their child's information anytime.
• We don't share kids' info with third parties unless it's essential for the program or required by law.
• Youth members' health and emergency contact info is treated with the same security measures as adult members.
• Photos or videos from youth programs won't be posted online without specific parental permission.

Parents, if you've got questions or concerns about your kid's info, reach out anytime. We take this seriously.

We don't hoard your info forever. Here's our general approach:

• Active Members: We keep your data for as long as you're a member, plus a reasonable time after in case you wanna come back or there are any billing questions.
• Financial Records: Canadian law requires us to keep transaction records for 7 years for tax purposes.
• Health & Liability Info: We hold onto this for a few years after your membership ends in case any legal issues come up.
• Marketing Lists: If you unsubscribe, you're off the list immediately. We might keep a record that you unsubscribed so we don't accidentally add you back.
• Website Analytics: Usually aggregated and anonymized after a year or so.

After these retention periods, we securely delete or anonymize your information. If you want us to delete stuff sooner (and we legally can), just let us know.

Nobody wants to think about this stuff, but here's our commitment: If we ever experience a data breach that poses a real risk to your privacy or security, we'll:

• Notify you directly as soon as we can (within the timeframes required by Canadian law)
• Tell you exactly what happened and what information was affected
• Explain what we're doing to fix it and prevent it from happening again
• Give you practical steps you can take to protect yourself
• Report it to the appropriate authorities as required

We'd rather spend our time perfecting our roundhouse kicks than dealing with security incidents, so we're proactive about prevention. But if something does happen, we won't hide it or downplay it.

Sometimes our website might link to other sites - maybe a nutrition blog we like, equipment retailers, or our social media pages. Just a heads up: we're not responsible for how those sites handle your data.

Those sites have their own privacy policies, and we'd recommend checking them out before sharing any personal info. We try to only link to reputable places, but once you click away from jadevalorrealm.info, their rules apply, not ours.

Privacy laws change, our services evolve, and sometimes we just realize we can do things better. When we update this policy, we'll:

• Update the "Last Updated" date at the top
• Post the new version here on our website
• If it's a major change that affects how we handle your data, we'll send you an email or post a notice when you log in
• Give you a chance to review the changes before they take effect when possible

It's worth checking back here once in a while, especially if it's been a few months since you've looked. We date everything so you know what's new.

If something in this policy doesn't make sense, you've got questions about how we're handling your info, or you just wanna chat about privacy stuff, we're here for it.